I CAN'T CREATE MY ACCOUNT
• Check that all required fields have been completed.
• Please check that your e-mail address is valid and that your password is 8 characters long. If the problem persists, please contact us: email@example.com
I CAN'T VALIDATE THE ACCOUNT CREATION BECAUSE I HAVEN'T RECEIVED MY CONFIRMATION EMAIL.
• Check your spam folder.
• Check the spelling of the e-mail.
• Wait a few minutes and try again. If the problem persists, please contact us: firstname.lastname@example.org
I'VE FORGOTTEN MY PASSWORD
• Click on « Forgot password » and fill in the form.
• Avoid using auto-complete when registering or resetting your password.
I'M NOT GEOLOCATED
• Check your network coverage.
• Check that geolocation is enabled on your phone
• Activate geolocation on the thelma application, turn it backwards and then relaunch it.
• If the problem persists, please contact our technical support department: email@example.com
I CAN'T FIND A CATEGORY OR SUB-CATEGORY ON MY APPLICATION
• IF the desired category is not available at the given address, thelma is not the right vector.
I HAVE SOME QUESTIONS ABOUT MY DESCRIPTION
• Go to the « My activity » tab in the main menu, where you'll find the status of your reports.
I'M HAVING TROUBLE READING THE INFORMATION, CUT OFF ON THE SCREEN.
• Check that zoom is deactivated in your phone's settings.
• Contact us and send us a screenshot so that we can correct any resolution problems: firstname.lastname@example.org
• Developed in France by a 100% French SME, the application was originally called TellMyCity. This is a more international contraction of that name.
I REPRESENT A LOCAL AUTHORITY AND WANT TO INSTALL THELMA ON MY TERRITORY
• For more information and to make an appointment with our teams, visit www.spallian.com/thelma
I REPRESENT AN ENTITY ACTIVE IN THE TERRITORIES AND WISH TO PARTICIPATE IN THE THELMA PROGRAMME
• Write to email@example.com
Monday to Friday, 9 a.m. to 6 p.m.
+33 1 58 39 39 99
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