• Check that all required fields have been completed.

• Please check that your e-mail address is valid and that your password is 8 characters long. If the problem persists, please contact us: support@spallian.com

• Check your spam folder.

• Check the spelling of the e-mail.

• Wait a few minutes and try again. If the problem persists, please contact us: support@spallian.com

• Click on « Forgot password » and fill in the form.

• Avoid using auto-complete when registering or resetting your password.

• Check your network coverage.

• Check that geolocation is enabled on your phone

• Activate geolocation on the thelma application, turn it backwards and then relaunch it.

• If the problem persists, please contact our technical support department: support@spallian.com

• IF the desired category is not available at the given address, thelma is not the right vector.

• Go to the « My activity » tab in the main menu, where you'll find the status of your reports.

• Check that zoom is deactivated in your phone's settings.

• Contact us and send us a screenshot so that we can correct any resolution problems: support@spallian.com

• Developed in France by a 100% French SME, the application was originally called TellMyCity. This is a more international contraction of that name.

• For more information and to make an appointment with our teams, visit www.spallian.com/thelma

• Write to communication@spallian.com

• You can delete your account on the mobile application (Profile > Settings > Delete my account)

• Or, you can send us an email at support@thelma.app

• Your personnal informations will be deleted (email, firstname, lastname, phone number, birth year, gender), and your activities will be anonymised